Terms of Service

1.1These terms of service (the Terms) govern the use of the Drevo platform by business customers. The Platform is operated by Drevo Ltd, a company registered in Scotland with company number SC887578, whose registered office is at Office 606 18 Young Street, Unit Lge, Edinburgh, Scotland, EH2 4JB (Drevo, we, us, our). VAT registration number: GB 524 9743 67.

1.2You can contact us by email at support@drevo.co.uk. Our website is drevo.co.uk.

1.3By registering a Business account on the Platform, ticking the acceptance box during registration, or placing an Order, you agree to be bound by these Terms on behalf of the Business you represent. If you do not agree to these Terms, you must not use the Platform.

1.4These Terms are a business-to-business agreement. The Platform is available only to businesses; it is not available to consumers, and consumer protection legislation applicable to consumer contracts does not apply to these Terms.

1.5At launch, the delivery services described in these Terms are available within Greater London only. We may extend or vary the service area from time to time by updating the Platform.

2.1In these Terms, the following definitions apply:

“Platform” means the Drevo website at drevo.co.uk, the business dashboard, the Drevo administration systems and the Drevo courier mobile application, together with all related software and services operated by Drevo.

“Business” means the business customer that registers an account on the Platform and places Orders (also you, your).

“Courier” means a vetted, self-employed individual who has been onboarded to the Platform and who may accept and perform deliveries for Businesses through the Platform. Couriers are independent of Drevo: they are not employees, workers or subcontractors of Drevo, and Drevo does not itself carry or deliver parcels.

“Recipient” means the person or business nominated by the Business to receive one or more parcels at a delivery stop.

“Order” means a same-day delivery job created by the Business on the Platform, comprising one collection point (pickup) and up to 50 delivery stops and up to 200 parcels, which a Courier may accept through the Platform.

“Delivery Contract” means the contract for the carriage and delivery of the parcels in an Order, made directly between the Business and the Courier who accepts that Order, on the terms of the Order as displayed on the Platform together with clauses 8, 9, 10 and 13 of these Terms.

“Floor Price” means the minimum Courier Fee for an Order, computed by the Platform based on route distance, vehicle type and number of stops.

“Courier Fee” means the amount payable by the Business to the Courier under the Delivery Contract, being the Floor Price (or such higher amount as the Business elects to offer) together with any Priority Boost. The Courier Fee is what a Courier sees as the payout for the Order.

“Platform Commission” means Drevo’s own charge to the Business for the Platform, the introduction to Couriers, payment collection and support, calculated as shown on the Platform before you pay.

“Priority Boost” means an optional additional amount which the Business elects to add to the Courier Fee above the Floor Price (whether at the time of ordering or later on an unfilled Order) to increase the attractiveness of the Order to Couriers.

“POD” means proof of delivery captured by the Courier at each delivery stop, comprising a doorstep photograph (stored privately), the recipient’s name where provided, any delivery note, and a GPS coordinate and timestamp.

“Review Gate” means Drevo’s review of each Order after payment and before the Order is made available to Couriers, as described in clause 6.

“Working Day” means a day other than a Saturday, Sunday or public holiday in England.

2.2Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. “Including” means including without limitation.

3.1The Platform is available only to businesses established in the United Kingdom. To register, the Business must provide its company name and Companies House number (which we verify against the Companies House register), the account owner’s name, email address and phone number (which we verify by one-time passcodes sent by email and SMS), its city and postcode, and its VAT status.

3.2The individual registering the account must be at least 18 years old and authorised to bind the Business to these Terms.

3.3You must ensure that all information provided during registration and at all times thereafter is accurate, complete and kept up to date. We may suspend or close accounts registered with false or misleading information.

3.4You are responsible for keeping your account credentials confidential and for all activity carried out under your account. You must notify us promptly at support@drevo.co.uk if you suspect any unauthorised use of your account.

3.5We may offer different account tiers (currently Lite, Pro and Enterprise) with differing features. Certain tiers may offer additional controls; for example, the Pro tier may allow the Business to restrict its Orders to top-rated Couriers. Tier features are described on the Platform and may change from time to time.

4.1Drevo operates an online marketplace which connects Businesses needing same-day parcel delivery with vetted, self-employed Couriers.

4.2When a Courier accepts your Order, the contract for that delivery — the Delivery Contract — is formed directly between you and that Courier. The Courier, not Drevo, is the supplier of the delivery services: Drevo does not carry, handle or take custody of your parcels. Drevo acts as a disclosed agent, introducing you to Couriers and providing the Platform, order handling, payment collection and support, and Drevo is not a party to the Delivery Contract. Couriers are self-employed businesses acting on their own account; nothing in these Terms creates any employment or partnership relationship between Drevo and any Courier, or between you and any Courier.

4.3Drevo vets Couriers before they may accept Orders, including identity verification, right-to-work checks, driving licence checks and confirmation of hire and reward insurance. Drevo does not direct or supervise how a Courier performs a Delivery Contract, and vetting does not amount to a guarantee of any particular Courier’s performance.

4.4Drevo decides which Couriers an approved Order is made available to, and in what order, using the Platform’s allocation logic. Each Courier decides for themselves whether to accept an Order, and Drevo cannot compel a Courier to accept or to complete one. You do not choose a specific Courier, and where an accepted Order cannot be completed by the original Courier, clause 8.7 applies.

4.5Each Courier authorises Drevo to collect the Courier Fee from you on that Courier’s behalf. Payment of the Courier Fee to Drevo discharges your obligation to pay the Courier that amount for the Order, and you must not pay the Courier separately for the same Order.

4.6These Terms govern the contract between you and Drevo for the Platform and the related services described in clause 4.2. They also set out the terms on which each Delivery Contract between you and a Courier is made, as defined in clause 2.1.

5.1You create an Order on the Platform by specifying the pickup location, up to 50 delivery stops and up to 200 parcels, together with Recipient details and any delivery instructions.

5.2All pricing is computed by the Platform’s servers. The Platform calculates a Floor Price for each Order based on route distance, vehicle type and number of stops; that is the minimum Courier Fee you may offer. You may offer more than the Floor Price by adding a Priority Boost. The total amount you pay for an Order is the Courier Fee plus the Platform Commission, each shown separately before you pay. Prices displayed on your device are generated and verified server-side; any price displayed or manipulated other than by the Platform’s servers is not binding on Drevo or on any Courier.

5.3Amounts shown are stated inclusive of VAT at the prevailing rate (currently 20%) where VAT applies. Drevo issues a VAT invoice for the Platform Commission. [VAT treatment of the Courier Fee under the agency model — to be confirmed with Drevo’s accountants: whether the Courier Fee is handled as a disbursement collected for the Courier (many Couriers will not be VAT-registered) and how that is shown on your Order documentation.]

5.4Each Order requires exactly one payment. Duplicate payments against the same Order are rejected by the Platform.

6.1Payment for each Order is taken upfront, in full, by card through our payment provider, Stripe, before the Order enters review. That payment covers both the Courier Fee, which Drevo collects and holds as agent for the Courier who accepts the Order, and the Platform Commission, which is Drevo’s own charge. Drevo does not store your card numbers; card details are handled by Stripe.

6.2After payment, every Order passes through the Review Gate, where Drevo reviews the Order. Approval at the Review Gate is not an agreement by Drevo to deliver anything and does not create a Delivery Contract; it means only that the Order may be made available to Couriers.

6.3If an Order is approved at the Review Gate, it is made available to Couriers in the available pool. A Delivery Contract is formed between you and a Courier at the moment that Courier accepts the Order through the Platform; the acceptance is shown on your dashboard.

6.4If an Order is bounced (rejected) or cancelled at the Review Gate for any reason, you receive an automatic full refund of both the Courier Fee and the Platform Commission to your original payment card, normally within 5 to 10 Working Days. Drevo may bounce an Order at its discretion, including where the Order appears to involve prohibited items, incomplete or implausible address data, or suspected fraud.

6.5Your cancellation rights before and after approval are set out in clause 7 and in the Drevo Refund and Cancellation Policy, which forms part of these Terms.

7.1While an Order is pending review at the Review Gate, you may cancel it yourself on the Platform free of charge, and a full automatic refund is issued to your original payment card.

7.2After an Order has been approved at the Review Gate you may still cancel it yourself on the Platform, up until the point a Courier begins collection. What is refunded depends on how far the Order has got:

• (a)no Courier has accepted the Order yet — no Delivery Contract exists, and you receive a full refund;
• (b)a Courier has accepted the Order — cancelling brings the Delivery Contract with that Courier to an end. Drevo retains a cancellation fee from your refund and pays a share of it to that Courier as compensation for work commenced. The fee is higher once the Courier has set off. The exact amount is shown to you on screen before you confirm the cancellation, and the balance is refunded to your original payment card;
• (c)the Courier has begun collection — the Order can no longer be cancelled on the Platform. Contact Drevo support at support@drevo.co.uk.

7.3Where a Priority Boost payment is taken on an unfilled Order and the boost fails to result in the Order being accepted, the boost payment is automatically refunded.

7.4All refunds are made to the original payment card and normally arrive within 5 to 10 Working Days of the refund being issued.

7.5If an approved Order is not accepted by any Courier, no Delivery Contract is formed and you receive a full refund of the Courier Fee and the Platform Commission for that Order. An Order for immediate collection is cancelled automatically if no Courier has accepted it within 2 hours of approval; an Order booked for a future collection time is cancelled automatically if no Courier has accepted it by that collection time. No cancellation fee applies, because no Courier committed to the Order.

8.1Once a Courier accepts your Order and a Delivery Contract is formed (clause 6.3), the Order proceeds through the following stages, each visible on your dashboard: Courier assigned; Courier at pickup; in transit; delivered (per stop).

8.2At pickup, the Courier completes an identity face-check and scans the QR label of every parcel in the Order. You must use the QR labels generated by the Platform (see clause 10). The parcels are in the custody of the Courier from pickup until delivery.

8.3While your Order is in transit, live GPS tracking of the delivery is available on your dashboard.

8.4At each delivery stop the Courier captures POD: a doorstep photograph (stored privately and available to you), the recipient name where provided, any delivery note, and a GPS coordinate and timestamp. The POD is the primary evidence of delivery, and in the absence of manifest error the POD record is conclusive evidence that the parcels recorded as delivered at that stop were delivered.

8.5If a delivery stop fails (for example, no access or Recipient unavailable), the Courier records the failure and the reason on the Platform. Failed stops are handled by reattempt or return to the collection address, as recorded on the Order.

8.6Delivery windows and estimated times shown on the Platform are estimates only. They are not guaranteed delivery times, either by Drevo or by any Courier. Time is not of the essence in relation to any delivery. Traffic, weather, access issues and other factors outside the control of Drevo and of the Courier may affect actual delivery times.

8.7If a Courier cannot complete an Order after accepting it (for example, a vehicle breakdown), Drevo will use reasonable endeavours to arrange a vetted relief Courier to collect the parcels and complete the remaining deliveries; a Delivery Contract with that relief Courier then replaces the original one for the remaining stops. The total amount you have paid for the Order does not change as a result of a breakdown or Courier substitution. Drevo does not guarantee that a relief Courier will be available; if the Order cannot be completed, clauses 7 and 13 apply.

9.1You must not tender for delivery, and a Courier may refuse to carry, any parcel containing:

• (a)dangerous or hazardous goods, including flammable, explosive, corrosive, toxic or radioactive materials, compressed gases, and lithium batteries shipped outside equipment;
• (b)firearms, ammunition, knives or other weapons, or component parts of any of them;
• (c)illegal drugs, psychoactive substances or any item whose possession, sale or transport is unlawful in the United Kingdom;
• (d)cash, banknotes, coins, bullion, precious stones, jewellery or negotiable instruments;
• (e)live animals, insects or livestock of any kind;
• (f)human or animal remains, ashes, organs or bodily fluids;
• (g)perishable goods (including chilled or frozen food), unless expressly agreed with Drevo in writing in advance;
• (h)counterfeit goods or items infringing intellectual property rights; and
• (i)age-restricted goods (including alcohol, tobacco, vapes and knives), unless the Order is flagged for age verification on the Platform and all applicable legal requirements are met by the Business.

9.2A Courier may refuse to carry, and may require you to open, any parcel the Courier reasonably suspects contains a prohibited item. Drevo may refuse, suspend or cancel any Order containing or suspected of containing prohibited items. You are responsible for all losses, claims and costs — whether Drevo’s or the Courier’s — arising from your breach of this clause 9.

10.1You must provide accurate, complete pickup and delivery addresses and accurate Recipient contact details for every stop.

10.2You warrant that you have a lawful basis under data protection law to share Recipient personal data with Drevo, and with the Courier who accepts your Order, for the purpose of performing the delivery, and that you have provided Recipients with any privacy information required by law. The Drevo Data Processing Agreement applies to our processing of Recipient personal data on your behalf; clause 17.3 explains the Courier’s position.

10.3You must ensure that every parcel is safe to handle and transport, lawful to carry, adequately packaged for road transport, and correctly labelled using the QR labels generated by the Platform. Parcels without the Platform’s QR labels cannot be scanned at pickup and may be refused.

10.4Every Delivery Contract must be made, and every Courier Fee paid, through the Platform. You must not ask any Courier to perform services outside the Platform, pay any Courier directly, or solicit any Courier to work for you other than through the Platform.

10.5You must comply with all laws applicable to the goods you ship, including consumer, product-safety and age-restriction laws.

11.1The availability of returns for an Order depends on the real route distance of the Order:

• (a)route distance of 20 miles or less — where a delivery fails, the Courier can carry the parcel back to the collection address on the Order as part of the same run, at no extra charge;
• (b)route distance over 20 miles — the Courier cannot carry the parcel back as part of the run, so a return is not offered automatically on the Platform. Contact Drevo support at support@drevo.co.uk and we will work out the options with you.

11.2Any other return is arranged with Drevo support at support@drevo.co.uk. Where a return is agreed and requires a separate journey, it is quoted to you before anything is charged, and nothing is taken from your payment card without your agreement.

12.1You may add a Priority Boost to an Order at the time of ordering (by offering a Courier Fee above the Floor Price) or later, where an approved Order remains unfilled.

12.2Boost payments on unfilled Orders are charged to your card. If the boost does not result in a Courier accepting the Order, the boost payment is automatically refunded in accordance with clause 7.3.

12.3A Priority Boost increases the Courier Fee offered to Couriers and the prominence of your Order; it does not guarantee acceptance of the Order by any Courier, or any particular delivery time.

13.1Parcels are in the custody of the Courier from pickup until delivery. The Courier, as the party performing the Delivery Contract, is responsible to you for loss of or damage to parcels while they are in the Courier’s custody. Drevo does not carry or take custody of parcels and is not liable to you as a carrier.

13.2It is a term of every Delivery Contract that the Courier’s liability for loss of or damage to any parcel is limited to £50 per parcel, unless a higher declared value has been agreed in writing before the Order was placed. This limit does not apply to any liability which cannot be limited under the law of England and Wales.

13.3Claims for loss of or damage to a parcel must be notified to Drevo at support@drevo.co.uk within 48 hours of the delivery or scheduled delivery of the relevant stop. Claims notified after that period are barred, save where the law provides otherwise.

13.4Drevo operates the claims process on the Platform for you and the Courier. We will investigate the claim, and where a claim is upheld we will arrange settlement and adjust the Courier’s payout accordingly. You do not have to pursue the Courier yourself in order to make a claim. [To be confirmed: whether Drevo settles an upheld claim from its own funds where the Courier’s payout is insufficient, or where the Courier has left the Platform. This is a commercial decision and affects whether Drevo is guaranteeing the Courier’s liability.]

13.5Claims are assessed against the POD record and the Platform’s scan and GPS history. In the absence of manifest error, a POD record showing delivery at a stop is conclusive evidence of delivery of the parcels scanned at that stop.

13.6Neither Drevo nor the Courier has any liability for loss or damage arising from inadequate packaging, inherent vice of the goods, prohibited items, or inaccurate address or Recipient information provided by you.

13.7Every Courier is required, under the Courier Agreement, to hold and maintain hire-and-reward insurance covering their courier activity, and Drevo verifies that cover during vetting. Drevo does not insure your goods, and neither vetting nor verification is a guarantee that a Courier’s insurer will meet a particular claim. [Goods-in-transit insurance — to be confirmed: whether Couriers must carry goods-in-transit cover and at what level, or whether Drevo arranges cover for parcels carried through the Platform.] You should satisfy yourself that your own insurance covers goods in transit.

14.1We may suspend or restrict your account, or decline Orders, where we reasonably believe that: you have breached these Terms; your account is being used fraudulently or unlawfully; you have tendered prohibited items; or suspension is necessary to protect Couriers, Recipients or the Platform.

14.2Either party may terminate this agreement at any time by giving written notice to the other. Termination does not affect Delivery Contracts already formed, which will be completed or refunded in accordance with these Terms, nor any accrued rights or liabilities.

14.3On termination we will retain records as required by law (see the Drevo Privacy Policy) and will otherwise handle your data in accordance with data protection law.

15.1Drevo and its licensors own all intellectual property rights in the Platform, including its software, design, branding, QR label formats and documentation. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for the purpose of placing and managing Orders while these Terms remain in force.

15.2You must not copy, modify, reverse engineer, scrape or create derivative works of the Platform, nor use any Drevo branding without our prior written consent.

15.3You grant Drevo a licence to use the data you submit to the Platform to the extent necessary to provide the services, comply with law and improve the Platform.

16.1Nothing in these Terms excludes or limits either party’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by the law of England and Wales.

16.2Subject to clause 16.1, Drevo shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for: loss of profits; loss of revenue or anticipated savings; loss of business or business opportunity; loss of goodwill; loss or corruption of data (other than personal data, in respect of which the Data Processing Agreement applies); or any indirect or consequential loss.

16.3Subject to clause 16.1, Drevo’s total aggregate liability to the Business arising out of or in connection with these Terms in any period of 12 months shall not exceed the total amounts paid by the Business to Drevo under these Terms in that period, including amounts collected by Drevo as agent for Couriers.

16.4Drevo is not liable for any failure or delay in performance caused by events outside its reasonable control, including severe weather, road closures, accidents, strikes, epidemics, and failures of third-party networks or services.

16.5Subject to clause 16.1, and because Drevo is not a party to the Delivery Contract, Drevo is not liable to you for the acts or omissions of any Courier, including any failure to collect or deliver, any delay, or any failure to handle parcels with care. Your remedies in respect of parcels are those set out in clause 13. This clause does not affect Drevo’s own obligations to you under these Terms, including its obligations in relation to the Platform, the Review Gate, payment collection, refunds and the claims process.

17.1Each party shall comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

17.2The Drevo Privacy Policy explains how we process personal data relating to your account and users.

17.3In respect of Recipient personal data which you provide to us for delivery, you are the controller and Drevo is your processor for the processing Drevo carries out. That data is also disclosed through the Platform to the Courier who accepts your Order, so that the Courier can perform the Delivery Contract. The Drevo Data Processing Agreement is incorporated into and forms part of these Terms. [Courier’s data protection role — to be confirmed: whether each Courier acts as your processor (flowed down through the Courier Agreement) or as an independent controller for the delivery.]

18.1Variation. We may update these Terms from time to time. We will give you reasonable advance notice of material changes via the Platform or by email; continued use of the Platform after the effective date constitutes acceptance.

18.2Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to a successor of our business on notice to you.

18.3Entire agreement. These Terms, the Refund and Cancellation Policy, the Privacy Policy and the Data Processing Agreement constitute the entire agreement between the parties in relation to their subject matter.

18.4Severance. If any provision of these Terms is found to be invalid or unenforceable, the remainder shall remain in full force and effect.

18.5No waiver. A failure or delay in exercising any right is not a waiver of that right.

18.6Third-party rights. No person other than a party to these Terms has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.

18.7Notices. Notices to Drevo must be sent to hello@drevo.co.uk. Notices to you may be sent to the email address registered on your account.

19.1These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the law of England and Wales.

19.2The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.